Last Updated: May 26, 2026

This Privacy Policy describes how [Insert Business Name] ("we," "our," or "us") collects, uses, and discloses your information when you visit our website, book a rental or tour, or interact with our customer service team.

1. Information We Collect

We collect information that you provide directly to us when booking a paddlesport or bike rental, signing a waiver, or communicating with us.

  • Booking and Personal Information: When you book a rental or tour, we collect your name, email address, phone number, and billing information.

  • Waiver and Rental Details: We may collect additional information required for your safety and equipment sizing, such as your date of birth, emergency contact info, and digital signatures on liability waivers.

  • Communication Data: We collect information you provide when you contact us via email, online forms, or SMS text messaging for customer service support.

2. Third-Party Booking Services

To streamline your booking experience, we use a secure third-party reservation management system called Peek Professional (Peek.com).

  • When you book a rental or tour, your personal and payment details are processed directly through Peek's secure platform.

  • We encourage you to review Peek's Privacy Policy to understand how they handle and secure your information.

3. How We Use Your Information

We use the information we collect to run our daily operations and keep you safe on the water or trails, specifically to:

  • Process, manage, and confirm your bike and paddlesport reservations.

  • Manage rental logistics, safety waivers, and equipment prep.

  • Send you transaction-related communications, including booking confirmations, digital waiver links, weather updates, or specific trip logistics.

  • Provide responsive customer support.

4. SMS & Mobile Communications Policy

We value your privacy and keep our text communications strictly professional.

  • Customer Service Only: If you provide your mobile phone number, we or our service providers may send you text (SMS) messages regarding your rental status, safety notices, weather alerts, or to answer your support questions.

  • No SMS Marketing: We do not use your mobile phone number for promotional or marketing purposes, nor do we sell, rent, or share your SMS consent or phone numbers with third parties for their own marketing use.

  • Opt-Out: You can opt out of receiving SMS text messages from us at any time by replying "STOP" to any text message you receive.

5. Information Sharing and Disclosure

We do not sell your personal data. We only share your information with trusted third parties necessary to run our business, including:

  • Booking Partners: Peek Professional, to manage your reservations.

  • Communication Platforms: Text messaging and email service providers used strictly to deliver your customer service and transactional updates.

  • Legal Obligations: We may disclose your information if required by law, to enforce our rental agreements, or to protect the safety and rights of our staff, guests, and the public.

6. Your Rights and Choices

  • Email Marketing: If you opt into our email newsletter, you can unsubscribe at any time using the link at the bottom of our emails. (Note: You will still receive transactional emails regarding active bookings).

  • SMS Opt-Out: As noted above, you can stop all text communications by replying "STOP" to 504-233-0686

  • Data Access: You can contact us at any time to update, correct, or request the deletion of your personal information.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:

  • Email: info@canoeandtrail.com

  • Phone: 504-233-0686